Privacy Policy

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Account Information: Name, email address, username, and password when you create an account
• Profile Information: Bio, profile picture, writing preferences, and other optional profile details
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Data: Messages you send us through contact forms, support tickets, or direct communication
• Content Data: Stories, prompts, and other creative content you create using our platform
• Feedback and Reviews: Comments, ratings, and feedback you provide about our services

2.2 Information Automatically Collected

When you use our services, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
• Location Data: General geographic location based on IP address (not precise location)
• Performance Data: Error logs, crash reports, and performance metrics
• Referral Information: Source of traffic and referring websites

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms when you connect your accounts
• Payment processors for transaction verification
• Analytics providers for usage insights
• Marketing partners for campaign effectiveness

3.1 Service Provision

• Provide, maintain, and improve our AI writing services
• Process your account registration and manage your profile
• Generate personalized writing suggestions and content
• Save and sync your work across devices
• Process payments and manage subscriptions

3.2 Communication

• Send you service-related notifications and updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Notify you about new features and improvements

3.3 Platform Improvement

• Analyze usage patterns to improve our services
• Conduct research and development for new features
• Train and improve our AI models (using anonymized data)
• Monitor and prevent fraud and abuse

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email delivery and communication
• Analytics and performance monitoring
• Customer support services

These providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5.1 Technical Safeguards

• Encryption: Data is encrypted in transit using TLS and at rest using AES-256
• Access Controls: Strict access controls and authentication mechanisms
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Updates: Security patches and software updates

5.2 Organizational Measures

• Employee training on data protection and privacy
• Background checks for personnel with data access
• Regular security audits and assessments
• Incident response procedures

6.1 GDPR Rights (EU Residents)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for data processing

6.2 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

6.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@storybook.net or use our privacy request form. We will respond to your request within the timeframes required by applicable law.

7.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (deleted when you close your browser) and persistent cookies (remain until deleted or expired).

7.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services. You can also use our cookie preference center to manage your choices.

9.1 Retention Periods

• Account Data: Retained while your account is active and for 2 years after closure
• Content Data: Retained as long as you maintain your account or as required by law
• Usage Data: Typically retained for 2-3 years for analytics purposes
• Communication Records: Retained for 5 years for customer service purposes
• Legal Compliance: Retained as required by applicable laws and regulations

9.2 Secure Deletion

When data is no longer needed, we securely delete or anonymize it using industry-standard methods to prevent unauthorized recovery.